Order Cancellation Policy
This Order Cancellation Policy applies to all purchases made through Bermirfin (hereinafter referred to as “we,” “us,” or “our”). This policy outlines the conditions under which an order may be canceled, the steps required to submit a cancellation request, and the refund procedures that apply to approved cancellations.
Order Cancellation Requirements
We aim to process orders efficiently so that products can be shipped as quickly as possible. Customers may request an order cancellation under the following conditions:
- The cancellation request is submitted within 48 hours of placing the order;
- The order has not yet been shipped or released for delivery;
- Tracking information has not been activated or assigned to the shipment.
Orders that have exceeded the 48-hour cancellation window or have already been shipped cannot be canceled.
If your order has already been dispatched, you may contact our Customer Support Team after delivery to request a return and refund in accordance with our Return & Refund Policy. Please refer to that policy for complete details and eligibility requirements.
Submitting a Cancellation Request
If you wish to cancel an order, please contact our Customer Support Team as soon as possible.
To help us locate and verify your order, please provide:
- Your order number;
- The email address used during checkout;
- Payment confirmation or transaction details;
- Any additional information that may assist with order verification.
Once your request has been received, we will review the order status and determine whether the cancellation can be completed.
Customers will be notified of the outcome by email. If the request is approved, the refund process will begin immediately.
Refund Procedures
For approved cancellations, refunds will be issued using the original payment method used for the purchase.
Refund Method
All refunds are returned to the same card or payment account used to complete the transaction.
Processing Time
After a refund has been authorized, funds are generally credited within 1–5 business days. Processing times may vary depending on your bank, card issuer, or payment provider.
If the refund has not appeared after the expected timeframe, please contact us so we can assist with further verification.
Additional Information
Cancellation requests are handled based on the real-time status of the order. Because order processing may begin shortly after purchase, submitting a request within the eligible period does not automatically guarantee cancellation.
We recommend contacting us promptly if you need to cancel an order to maximize the likelihood that the request can be completed before shipment.
Contact Us
For assistance with order cancellations, refund inquiries, or order-related questions, please reach out to our support team:
Address: 520 Country Club Dr, Stockbridge GA 30281, United States
E-mail: info@bermirfin.com
Telephone：+1 (478) 957-4494
Opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CTZ)
Bermirfin is committed to providing a transparent and reliable shopping experience, and we will make every reasonable effort to assist customers with eligible cancellation requests in a timely manner.