Return, Exchange & Refund Policy

This policy applies to purchases made through the online store operated by Bermirfin (referred to as “we,” “us,” or “our”). It outlines the conditions and procedures for returns, exchanges, and refunds to ensure a clear and reliable post-purchase experience for customers in the United States.

1. Return Period

Customers may request a return or exchange within 25 days from the date of delivery.

Requests submitted after this period may still be reviewed, but approval will depend on the condition of the item and the nature of the issue.

2. Eligible Return Reasons

Returns or exchanges may be accepted under the following circumstances:

  • The item arrives damaged or shows visible defects;

  • The product has functional or quality-related issues;

  • The item differs significantly from the product description (including appearance or specifications);

  • The wrong item or incorrect quantity was delivered;

  • The customer chooses to return the product for personal reasons.

All returned items should be kept in reasonably good condition to support inspection and processing.

3. Return Procedure

To begin a return, customers must contact our support team by email or phone and provide:

  • Order number;

  • Proof of purchase or payment confirmation;

  • Description of the issue or return reason;

  • Photos or videos of the product when applicable.

Once the request is reviewed and approved, return instructions and the return address will be provided.

After approval, the customer must send the product back using the provided instructions and retain proof of shipment until the process is completed.

Each order includes a return label inside the original package. This return label should be attached to the outside of the parcel when shipping the item back, helping ensure correct identification and faster processing.

After the returned item is received, it will be inspected before final approval of the refund or exchange.

4. Exchange Process

If a replacement is requested, customers should follow the same initial steps and provide the required order details and supporting information.

Once approved, return instructions will be issued.

After the returned item is received and verified, the replacement product will be shipped within 1–3 business days, along with shipping confirmation details.

5. Refund Processing

Approved refunds are processed within 1–3 business days after confirmation of the return.

Please note that the actual time for funds to appear in the customer’s account may vary depending on the financial institution or payment provider.

6. Shipping Costs

  • If the return is due to damage, defect, or incorrect shipment, return shipping costs will be covered by us.

  • If the return is requested for personal reasons without product defects, the customer is responsible for return shipping costs.

No additional handling fees are charged for return or exchange processing.

7. Important Notes

Items should be securely packaged to prevent damage during transit.

Returns must only be sent to the address provided after approval from our support team.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

In case of unexpected logistical delays, we will work to resolve the issue as quickly as possible and keep customers informed.

8. Customer Support

For any questions regarding returns, exchanges, or refunds, please contact us:

Address: 520 Country Club Dr, Stockbridge GA 30281, United States

E-mail: info@bermirfin.com

Telephone：+1 (478) 957-4494

Opening hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (CTZ)